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Alarm Receiving Centre
Our monitoring service is provided by AIM (Advanced Independent Monitoring) who provide a comprehensive alarm and response services for a wide range of commercial, industrial and residential premises. Part of Tyco International Ltd- the world's largest fire and security organisation, AIM uses state of the art technology to transmit your details to fire and police control centres across the UK in the event of alarm activation.
Existing customers who need to contact AIM should do so on
0844 800 1643 |
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Keyholders
The police require that a person with a monitored alarm provides the names and contact details of at least 2 people, who live within 20 minutes travelling time of the alarmed property, to act as keyholders.
A keyholder will be called by the ARC to inform them of alarm activation, the type of alarm (Intruder, Fire or Personal Attack) and whether the police or fire brigade have been called.
Keyholders may need to go to the property asap, if the Police or Fire Brigade have been called, keyholders should wait for them to arrive. They should not put themselves at risk or enter the property if the police or fire services are attending, until they are told it is safe to do so.
For more information of the role of a keyholder click here >> |
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Troubleshooting
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